eBay Connect FAQ

How do I Set Up my eBay Store?

  • If you have not sold on eBay before you can first set up an eBay account. Took about 5 minutes (with a fast typist!). You would then have to become an active eBay seller which includes setting up a PayPal account. Then you can set up your eBay store.

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Which Subscription Level of eBay should I use?

  • There are different levels of store, any of the levels of store from Basic upwards would be fine.

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How do I know which eBay Category to put my Item in?

  • You can browse through the eBay tree in Connect. Or you can go to eBay and search for a similar item to that you are selling and see which category that is in. If multiple categories are available usually a good rule of thumb is to choose the category with the most items in that match your search.
  • Note: In Connect you can add a product to multiple eBay categories.

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Can I sell the same Product at Different Prices?

  • Yes you can providing the product is in different categories. You can also change the display name and have the same product with different names! This may be useful if you want to sell an item in a clearance section.
  • You cannot however have different eBay settings for the same product, for example Item Duration.

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What is Gallery Plus?

  • Gallery Plus is a function that allows an Enlarge icon on your product image in the search results listings on eBay. When a buyer clicks or hovers over the icon with their mouse, and a larger version of the picture will appear.
  • You can select this option in Connect via “Feed Details” and setting Gallery Plus to “Y”.

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What is GTC?

  • GTC = “Good till Cancelled”. Meaning the listing will auto relist every 30 days until the item(s) are sold out OR you manually end the listing. GTC only applies to listing a fixed price item.

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Is there a way not to Pay Listing Fees on GTC ?

  • If you have an item listed as GTC and stock has run out, when you add stock again, Connect will automatically relist your item again and eBay will charge a new listing fee as per their terms. It can help you avoid going out of stock so often by adding stock you have in other areas to the total available. For example some retailers keep stock in a showroom or window, if there are 3 items in these areas they can be added to the total available.

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Can I make Changes to Multiple eBay Items at once?

  • Yes. First, Filter on the products you wish to change. Select one of the product in this group. Select the Mass Change link. Make the changes and select ‘Apply to All’.

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Can I add a Returns Policy?

  • Yes. You can add a returns policy to articles in the “Feed Details” section. There is a “Returns Policy” field that you can enter up to 2000 characters.

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